•We do not sell customer information to third parties.
•Non-affiliated third party business partners must use customer information we provide only for our purposes.
•We advise our associates of the need to protect customer information.
•We do not use or share customer or consumer medical information we collect except as permitted or required by law, to underwrite insurance, to effect business transactions or as authorized by our customer or consumer.
Types of Information We Collect
We collect information about you to quote and service your insurance policy. Some of this information is called “Nonpublic Personal Information” if that information identifies you and is not available to the public. Depending on the product, we may collect this information from the following sources. We have provided a few examples for each source, but not all may apply to you.
•Application Information: This is information we receive from you on applications or other forms, by phone, mail or online. It may include your name, phone number, street and e-mail addresses, driver’s license number, Social Security number, date of birth, gender, marital status, type of vehicle, driving history and information about other drivers.
•Consumer Report Information: This is information we may obtain from consumer reporting agencies. It may include your driving record, claims history with other insurers, and credit history. The information is kept by the consumer reporting agencies and disclosed by them to others as permitted by law.
•Transaction Information: This is information about your transactions with our affiliates, our non-affiliates, others or us. It may include your insurance coverages, premium rates, underwriting and claim documents and payment and claims history. It also may include information that we require for billing and payment.
Types of Information We Disclose
•We will share information about you only as permitted by law. We will not share your Nonpublic Personal Information with other companies for their marketing purposes without your consent.
•We will disclose customer information to underwrite policies, provide customer service, provide insurance claims service, provide policy service, prevent fraud, perform research or comply with the law. Recipients may include, for example, our agents, claims representatives, service providers, insurance support organizations, law enforcement, courts and government agencies.
•We protect consumer information by restricting access to customer Nonpublic Personal Information. This information is accessible to our employees and others who we feel must use it to provide and service our products. Their use of the information is limited by law, our employee code of conduct, and written agreements where appropriate. We also maintain physical, electronic and procedural safeguards to protect your information.
Access to Your Nonpublic Personal Information
You can review and correct information Velox Insurance has about you.
•To review information we have about you, send a written request to Velox Insurance, Customer Service Department, 1000 Parkwood Cir SE Ste 100, Atlanta, GA 30339. You must describe the kind of information you want to review. Include your full name, address, policy number (if applicable), and either your date of birth, Social Security number, or driver’s license number. Within 30 (thirty) business days, we will describe what is available and how you may request corrections. We will also name anyone we show as having received the information within two years prior to your request. Finally, we will identify the companies that have provided Consumer Report Information about you.
You may review the information at our offices or receive a copy of it for a fee to cover our costs. We will not provide information that we feel is privileged, such as information about insurance claims or lawsuits.
•To correct information about you, send a written request as described above, explaining your desired correction. Within 30 (thirty) business days, we will either make the requested correction or tell you why we won’t.
If we make your requested correction, we will notify you in writing. We will also notify anyone named by you who may have received the information within the previous two years. If required by law, we will also notify others who may have given it to or received it from us. If we refuse to make the requested correction, you may file with us a concise written statement about why you object, including the information you think is correct. Your statement will then become part of your file. It will be sent to the same persons to whom we would send a copy of any correction or change.